What products do you offer?
We offer a wide range of [brief description of the types of products you sell]. Our collection includes [specific categories, e.g., "sustainable clothing," "handmade jewelry," "organic skincare," etc.]. Browse our collections [link to collections] to find the perfect products for you!

2. Do you offer international shipping?
Yes, we offer international shipping to many countries. You can check if we ship to your country during the checkout process. Shipping fees and delivery times vary depending on your location.

3. Where are your products made?
Our products are [describe origin of products, e.g., "designed in the U.S. and made in sustainable factories," "handcrafted by artisans in Italy," "sourced from eco-friendly suppliers worldwide," etc.]. We take pride in sourcing materials responsibly and ensuring high standards of quality.

Order & Payment Questions

4. How do I place an order?
Placing an order is simple! Just follow these steps:

  1. Browse our store and add items to your cart.

  2. Click on the shopping cart icon in the top right corner.

  3. Review your order and click "Checkout."

  4. Enter your shipping information, choose a payment method, and complete the order.

You will receive an order confirmation email once your order is successfully placed.

5. What payment methods do you accept?
We accept a variety of payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay

  • Google Pay

  • [Any other payment options you accept]

6. Can I change or cancel my order?
We process orders quickly to ensure fast shipping, so changes or cancellations cannot always be guaranteed. However, if you need to modify your order, please contact us as soon as possible at [support email] and we will do our best to accommodate your request.

7. Do you offer gift cards?
Yes! We offer digital gift cards in various denominations. You can purchase them [link to gift card page] and use them to shop for any of our products.

Shipping & Delivery Questions

8. How long will it take to receive my order?
Our standard shipping takes about [insert estimated time, e.g., 5-7 business days], while expedited shipping usually arrives in [insert estimated time, e.g., 2-3 business days]. You will receive a tracking number once your order has shipped, so you can monitor its progress.

9. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier’s website.

10. Do you offer free shipping?
Yes, we offer free standard shipping on orders over $[insert amount, e.g., $50]. No code is required—simply place an order for $[insert amount] or more, and free shipping will automatically apply at checkout.

11. My order is delayed. What should I do?
We are not responsible for delays caused by the carrier (such as weather or customs issues), but if you think there’s an issue with your order, please contact us at [support email] and we’ll help investigate.

12. Do you ship to P.O. Boxes?
Yes, we do ship to P.O. Boxes. However, please note that some carriers may have restrictions on shipping to certain locations, which may affect delivery times.

Returns & Exchanges

13. What is your return/exchange policy?
We want you to love your purchase! If you're not completely satisfied, we offer [X days] for returns or exchanges. Please make sure that items are unused, in their original packaging, and in resalable condition. For full details, visit our Returns & Exchanges Policy.

14. How do I return an item?
To initiate a return, please contact us at [support email] with your order number and the item(s) you would like to return. We’ll provide you with return instructions and a prepaid return label if applicable.

15. Are there any items that cannot be returned?
Unfortunately, items that are [list any items you cannot accept for return, such as "on sale," "opened," "personal care items," etc.] cannot be returned.

16. I received a damaged or incorrect item. What should I do?
We’re sorry to hear that! If you received a damaged or incorrect item, please contact us immediately at [support email] with your order number and a photo of the item. We’ll make sure to resolve the issue quickly by offering a refund, replacement, or store credit.

Account & Membership Questions

17. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your details for faster checkouts, and receive special promotions. You can create an account at checkout or [link to account creation page].

18. How do I reset my password?
If you’ve forgotten your password, click the “Forgot Password” link on the login page. Enter your email address, and we’ll send you a link to reset your password.

19. How do I unsubscribe from your newsletter?
We’re sorry to see you go! To unsubscribe, simply click the “unsubscribe” link at the bottom of any of our newsletter emails. Alternatively, you can contact us at [support email], and we’ll assist you with unsubscribing.

Other Questions

20. Do you offer wholesale or bulk orders?
Yes, we do offer wholesale pricing for bulk orders. If you’re interested in placing a large order or becoming a retailer, please reach out to us at [wholesale email] for more information.

21. Can I purchase your products in a physical store?
Currently, our products are only available online through our Shopify store. However, we are exploring opportunities to expand into physical retail locations. Stay tuned for updates!